Frequently Asked Questions

 

Is your service guaranteed?

King’s Clean-Up offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.

 

Are you insured and bonded?

We treat your home with the greatest care. However, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. King’s Clean-Up is bonded and insured.

 

Do I need to be home when you clean?

You can be home if you like , but it is not necessary.  Clients may provide King's Clean-Up with a key that is secured off-site in a security box when not in use. Or, you can leave the key in a safe place on your property.  We can also enter the house using a client-supplied garage code.  Alarm codes would have to be provided or the system disabled on scheduled cleaning days (using key-entry only).

 

Will the same team member always clean my home?

Our goal is to have the same team member clean your home or office every time. However, circumstances like sickness, weather, holidays or other unfortunate circumstances may result in a different team member cleaning your home or office.  While this situation would be rare, you may elect to reschedule your cleaning appointment if you are uncomfortable with a replacement cleaner coming into your home or office on your regularly scheduled day.  There is no charge for rescheduling an appointment.

 

When can I schedule a cleaning?

For residential clients, King's Clean-Up schedules cleanings by appointment.  Our cleaning schedule is mainly Monday through Friday, 8:00 a.m. to 5:00 p.m. We want to fit into your schedule, not force you to schedule around us. Saturday and weekly evening cleanings are available by appointment also.

 

For commerical clients, King's Clean-Up will establish schedules and routines specific to the client's needs. This may be weekly, daily or monthly. Quarterly Service reviews will be conducted with the client or on-site manager to ensure the company's needs are being met over the long term. We are committed to establishing a proactive relationship with our commercial clients.

 

What do I have to do before a house cleaning?

In order to provide you with a high quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items that need to be picked up, the more we can concentrate on actual cleaning.

 

What do I have to do before an office cleaning?

In order to provide you with a high quality service, we ask you to take a few minutes to clear any flat surfaces that you would like to be cleaned.  We will not touch any items on desks or cabinet surfaces.

 

Do I need to provide supplies or equipment?

We use our own supplies and equipment. However, if you prefer we use your supplies and equipment, we would be pleased to accommodate your request.

 

What would the cleaning crew not clean?

We will not clean:

  • Human or pet feces, vomit, urine, blood or other bodily fluids due to biohazard and sanitary reasons.
  • Unknown or unidentified chemicals.

If we encounter items of this nature, we will not clean the area and notify the homeowner of its presence in the household.

 

How do I leave special instructions for my cleaning team?

Please call or contact us the day prior to your cleaning with any special instructions. We will put your instructions on a form made specifically for your home. 

What do I do if I need to cancel my cleaning appointment?

We prefer 24hrs notice before your scheduled cleaning day and we will work to reschedule your cleaning as soon as we can. There is no charge for rescheduling.



FREE ESTIMATES!

319 471-2667

 

Call Today!

 

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Our house cleaning

quotes include:

  • Kitchen
  • Bathrooms
  • Bedrooms
  • Living areas, hallways and stairs

 

Click HERE to see a detailed listing of these cleaning services.

Our Service

Area includes:

 

Cedar Rapids

Marion

Hiawatha

Iowa City

Coralville

North Liberty

Fairfax

Walford

and surrounding areas

Refer a Friend

 

Do you know anyone who needs our services? Tell them about us and if they purchase an ongoing cleaning service (at least once a month) you will receive 20% off your next cleaning or any other service. No limit to referrals!

Contact King's Clean Up

 

Phone

319 471-2667

 

0r

 

Email us!

kingscleanup@gmail.com

Our office hours are

Monday -Friday 

8AM to 6PM

 

Your interest in us is appreciated!

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